Frequently Asked Question

  • What is your return policy?

    Blank items may be returned within 14 days of delivery if unused and in original condition. Custom/personalized items, clearance, gift cards, and mill-shipped products are non-returnable.

  • Do you charge a restocking fee?

    Yes, returns are subject to a 25% restocking fee or $20, whichever is greater. Shipping charges are non-refundable, and return shipping is the customer’s responsibility.

  • What if my product is defective or incorrect?

    If the item arrives defective, damaged, or due to our error, we will replace it at no additional cost after our production team’s review.

  • Can I use my own domain name?

    Absolutely! Simply point your domain directly to your new Xton. You do not need to use a subdomain or any other temporary domain name placeholder.

  • Embroidery
    • Best for: Hats, polos, jackets, bags, thicker fabrics
    • Options: Standard embroidery & 3D puff embroidery
    • Minimum order: No minimum – order even a single piece
    • Mockup: Digital mockup provided before production
  • Screen Printing
    • Best for: Bulk orders, bold designs, uniforms, vibrant colors
    • Minimum order: 12 pieces
    • Mockup: Digital mockup provided before production
  • Heat Transfer (DTF / Vinyl)
    • Best for: Custom names/numbers, sports jerseys, detailed full-color designs
    • Minimum order: 5 pieces
    • Mockup: Digital mockup provided before production
  • Direct-to-Garment (DTG) Printing
    • Best for: Small runs, highly detailed artwork, full-color prints (including photos)
    • Minimum order: 5 pieces
    • Mockup: Digital mockup provided before production